Last updated: March 2, 2026
Tides Dry Cleaner & Tailoring ("we", "us", or "our") is committed to protecting your personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services.
1. Information We Collect
We may collect the following types of personal information:
- Contact details — name, phone number, email address, and mailing address.
- Service information — garment descriptions, special instructions, and order history.
- Payment information — processed securely through third-party payment providers; we do not store card details.
- Website usage data — IP address, browser type, pages visited, and referring URLs collected via cookies and analytics tools.
2. How We Use Your Information
We use your personal information to:
- Process and fulfill your dry cleaning, tailoring, and laundry orders.
- Communicate order status, pickup/delivery updates, and service notifications.
- Respond to inquiries and provide customer support.
- Send promotional offers or newsletters — only with your consent, and you may unsubscribe at any time.
- Improve our website and services through analytics.
- Comply with legal obligations.
3. Sharing of Information
We do not sell, rent, or trade your personal information. We may share it with trusted third-party service providers (e.g., payment processors, delivery partners) solely to operate our business, under strict confidentiality agreements. We may also disclose information if required by law or to protect our legal rights.
4. Cookies
Our website uses cookies to enhance your browsing experience and gather anonymous analytics data. You may disable cookies through your browser settings; however, some features of the site may not function properly as a result.
5. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Order records are typically retained for a minimum of seven (7) years for accounting and legal purposes.
6. Your Rights
Under PIPEDA, you have the right to:
- Access the personal information we hold about you.
- Request corrections to inaccurate or incomplete information.
- Withdraw consent for non-essential uses at any time.
- File a complaint with the Office of the Privacy Commissioner of Canada.
7. Security
We implement reasonable physical, administrative, and technical safeguards to protect your personal information from unauthorized access, disclosure, or misuse.
8. Contact Us
For any privacy-related questions or requests, please contact us at:
Tides Dry Cleaner & Tailoring
5215 Finch Ave E #108, Scarborough, ON M1S 0C2
Phone: (416) 291-9777
Email: info@tidesdrycleaning.com